Support

Close the game completely and start it again while you're online: the store hands any purchase that wasn't delivered yet to the game, and the pearls are added once. Payments that are still pending (for example cash or bank payments) arrive as soon as the store finishes them.

If they still don't show up, write to us with the date and the order number: on Google Play it starts with GPA. (in the purchase e-mail or under Google Play > Payments & subscriptions > Budget & history); on the App Store you find it at reportaproblem.apple.com.

Purchases are handled by Google and Apple, so refunds go through them: on Google Play under Order history, on the App Store at reportaproblem.apple.com.

Your progress, Moon Pearls and owned looks are saved on your device only; there is no account. Your phone's own backup or device transfer (Google backup, iCloud backup or the phone's transfer tool) brings them along to the new phone. If you uninstall the game without a backup, they are gone, and the stores can't restore pearls.

In the ghost town, tap the bag icon right under the Settings gear. It sells pets, extra species, footprint trails and exit effects. Moon Pearls drop from chests in the dungeons and sometimes come with the mailbox gifts, and you can buy packs in the Shop's Pearls tab.

The videos at Bubu's mailbox are optional. You can watch up to 12 a day, with a short wait between them. Sometimes no video is available for your region or the connection is too slow; just try again a little later. Videos are paused while you play together with friends.

In the game, open Settings > Privacy > Privacy choices. It reopens Google's consent form, where you can change or withdraw your consent at any time. On Android you can also reset or delete your advertising ID in the phone's settings. Details are in the privacy policy.

All players need to be on the same Wi-Fi. On Android, the party list finds hosts by itself. On iPhone and iPad, allow “Local Network” for the game (Settings > Privacy & Security > Local Network) and join by typing the address shown on the host's Party screen. Guest networks and some public Wi-Fi block devices from seeing each other; a home network or a phone hotspot usually works.

Everything the game stores is on your device: uninstall the game to delete it. We don't keep any data about you on a server. For the data Google processes for the optional videos, see the privacy policy.